Important Notice: This Privacy Policy forms part of the binding agreement between you ("the Player") and rkk55 ("the Platform", "we", "us", "our"). By registering an Account or using the rkk55 platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not consent, you must not use the platform.
1 Definitions
For the purposes of this Privacy Policy, the following definitions apply:
"Account" — the personal user account registered by a Player on the rkk55 platform at https://rkk55.net.
"Personal Data" — any information that directly identifies, or could reasonably be used to identify, a natural person, including but not limited to name, date of birth, address, email address, phone number, device identifiers, and financial account details.
"Processing" — any operation performed on Personal Data, whether automated or manual, including collection, storage, use, disclosure, erasure, or destruction.
"Platform" — the rkk55 website at https://rkk55.net, including all associated pages, mobile interfaces, and game environments operated under the rkk55 brand.
"Player" — any natural person who has registered a valid Account on the Platform and meets the eligibility criteria specified in our
Terms & Conditions.
"Service Providers" — third-party companies engaged by rkk55 to perform specific functions necessary to operate the Platform, including KYC verification, payment processing, fraud detection, and analytics. Each is bound by confidentiality and data-processing agreements.
"Cookies" — small text files placed on your device by the Platform to enable session management, security features, and usage analytics.
2 Data We Collect
rkk55 collects Personal Data in the following categories, depending on how you interact with the Platform:
2.1 Registration Data. When you open an Account, we collect your full legal name, date of birth, nationality, residential address in Indonesia (city, province, postal code), email address, and mobile phone number. This data is mandatory — without it, we cannot create or maintain your Account.
2.2 Identity Verification (KYC) Data. To comply with our anti-fraud and responsible gaming obligations, we may collect copies of government-issued photo identification (Indonesian KTP, passport, or driver's license), proof of address documents (utility bill or bank statement dated within 90 days), and proof of ownership of the payment method used for deposits. KYC documents are stored securely and handled in accordance with Clause 6 (Data Retention).
2.3 Financial Data. We collect details of the payment methods you use to deposit and withdraw funds, including bank account numbers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI, Bank Permata), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), and transaction records. We do not store full card numbers or full bank account credentials on our own servers — payment processing is handled by our certified payment Service Providers.
2.4 Usage and Gameplay Data. We automatically collect data about how you use the Platform, including your betting history, game sessions, session duration, wagering amounts, bonus activity, and interactions with Platform features. This data is used to provide the Services, personalise your experience, and detect fraudulent or prohibited behavior.
2.5 Technical Data. We collect device and network information including your IP address, browser type and version, operating system, device model, screen resolution, referring URL, and time-zone settings. This data helps us maintain platform security and optimise the Platform for your device.
2.6 Communications Data. If you contact our support team via email, live chat, or WhatsApp, we retain records of those communications — including the content of messages, timestamps, and resolution notes — for quality assurance, training, and dispute resolution purposes.
2.7 Voluntarily Provided Data. Any additional information you choose to provide, such as responses to surveys, promotional entries, or feedback submissions, is collected and retained for the stated purpose of that activity.
3 How We Collect Data
rkk55 collects Personal Data through the following channels:
- Direct Submission: Information you provide when you register an Account, complete KYC verification, make a deposit or withdrawal, participate in a promotion, or contact support.
- Automated Technologies: Technical and usage data collected automatically as you browse and use the Platform, via server logs, cookies, pixel tags, and session-recording tools. See Clause 8 for cookie details.
- Third-Party Verification Services: Data returned by KYC and identity verification providers when we submit your documents for verification. This may include verification status, risk scores, and watchlist screening results.
- Payment Processors: Transaction confirmation data, payment status, and risk flags returned by our payment Service Providers when you initiate a deposit or withdrawal.
- Fraud Detection Tools: Device fingerprinting data and behavioral signals generated by our fraud-prevention tools to identify account takeovers, multi-account violations, and bonus abuse patterns.
4 Purpose & Legal Basis for Processing
rkk55 processes Personal Data only for defined, legitimate purposes. The table below sets out the primary purposes for which we process your data and the legal basis for doing so:
| Purpose |
Data Categories Used |
Legal Basis |
| Account creation and management |
Registration Data, Technical Data |
Contractual necessity |
| Identity verification (KYC) |
KYC Data, Registration Data |
Legal obligation; Legitimate interest |
| Processing deposits and withdrawals |
Financial Data, Registration Data |
Contractual necessity |
| Fraud prevention and security |
Technical Data, Financial Data, Usage Data |
Legitimate interest; Legal obligation |
| Responsible gaming monitoring |
Usage Data, Communications Data |
Legal obligation; Legitimate interest |
| Personalisation and game recommendations |
Usage Data, Gameplay Data |
Consent; Legitimate interest |
| Customer support and dispute resolution |
Communications Data, Registration Data |
Contractual necessity; Legitimate interest |
| Platform analytics and improvement |
Technical Data, Usage Data |
Legitimate interest |
| Marketing and promotional communications |
Registration Data, Usage Data |
Consent (opt-in) |
rkk55 will not process your Personal Data for purposes incompatible with those listed above without first obtaining your explicit consent or establishing a fresh legal basis for the new processing activity.
Marketing Opt-Out: If you have consented to receiving promotional communications from rkk55 and wish to withdraw that consent, you may do so at any time by contacting support at
[email protected]. Withdrawal of consent for marketing will not affect the lawfulness of any processing carried out prior to your opt-out, and it will not affect the processing of your data for non-marketing purposes.
5 Data Sharing
rkk55 does not sell your Personal Data. We share your data only with the following categories of recipients, and only to the extent necessary for the stated purpose:
- KYC and Identity Verification Providers: We share registration and KYC document data with certified identity verification Service Providers who check the authenticity of your documents and screen your details against international sanctions and watchlists. These providers are contractually prohibited from using your data for any purpose beyond the verification service.
- Payment Processors and Banking Partners: We share the minimum financial data required (transaction amount, account reference, and payer details) with payment processing partners — including the banking networks underlying BCA, BRI, BNI, Mandiri, and e-wallet services such as OVO, DANA, GoPay, ShopeePay, and LinkAja — to facilitate your deposits and withdrawals.
- Fraud Detection and Security Vendors: Technical and behavioral data may be shared with fraud-prevention tools that help us detect multi-accounting, bonus abuse, and suspicious transaction patterns.
- Game Studio Partners: Your username or anonymised player ID may be shared with game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft, and others) for the sole purpose of delivering the game session and recording the outcome. No personally identifiable data beyond a pseudonymous player reference is shared with game studios.
- Analytics Providers: Anonymised or aggregated usage and technical data may be shared with analytics platforms to help us understand platform performance and user behavior. No data shared with analytics providers can be used to identify individual players.
- Legal and Regulatory Authorities: rkk55 may disclose Personal Data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required by applicable law, a valid court order, or to protect the legal rights of rkk55 or its players. We will notify you of any such disclosure where permitted by law to do so.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of rkk55's business, your Personal Data may be transferred to the acquiring entity as part of that transaction, provided the acquiring entity agrees to process your data in accordance with the terms of this Privacy Policy.
6 Data Retention
rkk55 retains Personal Data only for as long as is necessary to fulfill the purpose for which it was collected, or as required by applicable law and our operational obligations. The following general retention periods apply:
- Active Account Data: Retained for the lifetime of the Account and for a minimum of 5 years following account closure, to comply with anti-money-laundering record-keeping obligations and to facilitate dispute resolution.
- KYC Documents: Retained for a minimum of 5 years from the date of submission, or longer if required by specific regulatory obligations applicable to rkk55's international licensing arrangements.
- Transaction Records: Financial transaction records (deposits, withdrawals, bet history) are retained for a minimum of 5 years following the date of the transaction.
- Support Communications: Customer support records are retained for 3 years from the date of the last interaction, after which they are securely deleted unless a formal dispute related to that communication remains unresolved.
- Marketing Consent Records: Records of your marketing consent or opt-out are retained for the duration of the business relationship and for 2 years after account closure.
- Technical Logs: Server and access logs are retained for 12 months for security and fraud investigation purposes, after which they are purged or anonymised.
Upon the expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised. Where full deletion is not technically feasible immediately (for example, in backup archives), the data is isolated from active processing until deletion can be performed.
7 Security Measures
rkk55 takes the security of your Personal Data seriously and has implemented a multi-layered security framework designed to protect against unauthorized access, disclosure, alteration, or destruction of your information. Our key security measures include:
- 256-bit SSL/TLS Encryption: All data in transit between your browser or app and our servers is encrypted using industry-standard 256-bit SSL/TLS protocols. Look for the padlock icon in your browser address bar when using rkk55.
- Encrypted Data at Rest: Sensitive data fields stored in our databases — including KYC document references and financial identifiers — are encrypted at the storage layer using AES-256 encryption.
- Access Controls: Access to systems holding Personal Data is restricted on a strict need-to-know basis. All staff with data access undergo background checks and receive regular privacy and security training.
- Two-Factor Authentication (2FA): rkk55 offers and encourages the use of 2FA for all player accounts. Enabling 2FA significantly reduces the risk of unauthorized account access even if your password is compromised.
- Real-Time Fraud Monitoring: Our automated fraud detection systems monitor account activity 24/7 for anomalies including unusual login patterns, atypical betting behavior, and suspicious financial transactions.
- Penetration Testing & Audits: rkk55 engages independent security specialists to conduct periodic penetration tests and security audits of our platform infrastructure to identify and remediate vulnerabilities proactively.
- Incident Response: In the unlikely event of a data breach that poses a risk to your rights and freedoms, rkk55 will notify affected players promptly via the contact details on file and take immediate steps to contain and remediate the breach.
Your Role in Security: While rkk55 maintains robust technical safeguards, the security of your Account also depends on you maintaining a strong, unique password and keeping your login credentials confidential. Never share your password with anyone — rkk55 staff will never ask for your password. If you suspect your Account has been compromised, contact us immediately at
[email protected].
8 Cookies & Tracking Technologies
rkk55 uses cookies and similar tracking technologies to operate the Platform, maintain your session, and gather analytics data that helps us improve user experience. The following table describes the types of cookies we use:
| Cookie Type |
Purpose |
Duration |
Can Be Disabled? |
| Strictly Necessary |
Session management, login authentication, security tokens, CSRF protection |
Session / up to 30 days |
No — disabling prevents core Platform functions |
| Functional |
Remembering language preferences, game display settings, and chat widget state |
Up to 1 year |
Yes — disabling resets preferences on each visit |
| Analytics |
Tracking page views, session duration, and navigation paths to improve the Platform (data is anonymised before aggregation) |
Up to 2 years |
Yes — opt out via browser settings or our support team |
| Fraud Detection |
Device fingerprinting and behavioral signals used to identify multi-accounting and suspicious activity |
Up to 1 year |
No — required to maintain Platform security |
You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies via their privacy/settings menu. Note that disabling functional or analytics cookies will not prevent you from using the Platform, but may reduce the quality of your experience. Disabling strictly necessary or fraud-detection cookies may impair Platform functionality or result in your session being terminated for security reasons.
rkk55 does not use advertising-network cookies or cross-site tracking cookies that follow you across unrelated websites.
9 Your Rights
As a Player on the rkk55 platform, you hold the following rights with respect to your Personal Data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request — [Your Username]":
- Right of Access: You may request a copy of the Personal Data rkk55 holds about you, along with information about how it is being processed. We will respond within 30 days of receiving a verified request.
- Right to Rectification: If any Personal Data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay. For contact details such as email address or phone number, you may update these directly in your Account profile.
- Right to Erasure: You may request that we delete your Personal Data where it is no longer necessary for the purposes it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been unlawfully processed. Please note that this right is subject to our legal retention obligations — we cannot erase data that we are required to keep by law, such as transaction records or KYC documents within the mandatory retention period.
- Right to Restriction of Processing: You may request that we restrict the processing of your Personal Data in certain circumstances — for example, while a dispute regarding accuracy is being resolved, or while we assess whether your erasure request should be honored.
- Right to Data Portability: Where processing is based on your consent or contractual necessity and is carried out by automated means, you may request that we provide your Personal Data in a structured, commonly used, machine-readable format (such as CSV or JSON) so that you can transfer it to another service provider.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time by contacting support. Withdrawal of consent does not affect the lawfulness of processing that took place prior to withdrawal.
- Right to Object: You have the right to object to processing of your Personal Data where it is carried out on the basis of legitimate interest — particularly in relation to direct marketing. If you object to marketing communications, we will cease processing your data for that purpose immediately.
Verification Requirement: To protect your privacy and prevent unauthorized data requests, rkk55 will verify your identity before fulfilling any data rights request. You will be asked to confirm details associated with your Account. We will not fulfill requests made by third parties on behalf of a Player without written authorization from the Player.
10 Minors & Age Restriction
rkk55 strictly prohibits the use of its platform by anyone under the age of 21. We do not knowingly collect Personal Data from individuals under 21 years of age. The 21+ minimum age requirement applies to all players regardless of jurisdiction.
If rkk55 discovers — through KYC verification, fraud detection, or any other means — that an Account holder is under the age of 21, we will immediately suspend that Account, void any winnings accrued
, and return any deposits made to the payment method from which they originated. Any Personal Data collected in connection with the underage Account will be securely deleted as soon as the investigation is concluded, subject to any legal obligation to retain records of the incident.
Parents and guardians who believe their child has registered an Account on rkk55 should contact us immediately at [email protected] so that we can take prompt action. We take underage gambling extremely seriously and cooperate fully with any family or authority request to investigate and close such accounts.
21+ Only: By creating an Account on rkk55, you confirm that you are at least 21 years of age. Providing false information about your age during registration is a material breach of our
Terms & Conditions and may result in permanent account closure and forfeiture of all balances.
11 Third-Party Services
The rkk55 platform integrates third-party services to deliver a complete gaming experience. When you interact with these services, additional data processing may occur under the third party's own privacy policy:
- Game Studios: Games provided by Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft, and other studio partners are delivered via embedded game clients. Your in-game behavior and outcomes are processed by these studios using a pseudonymous player identifier. We recommend reviewing the privacy policies of individual game studios if you wish to understand how they handle game-session data.
- Payment Gateways: Transactions processed via local Indonesian banking channels (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja) are subject to the privacy policies of those financial institutions and payment intermediaries. rkk55 is not responsible for the data practices of these third-party financial service providers.
- Live Chat and Support Tools: Our in-app live chat support is powered by a third-party customer support platform. Conversation data is stored on that platform's servers and is subject to its data retention and security practices, in addition to rkk55's own obligations under this Privacy Policy.
- Analytics Platforms: We may use third-party web analytics services to collect anonymised data about Platform usage. These services process data in accordance with their own privacy policies; rkk55 does not share personally identifiable information with analytics providers.
rkk55 is not responsible for the privacy practices of any third-party websites or services that are not operated by us. This Privacy Policy applies solely to data collected and processed by rkk55 in connection with the Platform at https://rkk55.net.
12 Changes to This Privacy Policy
rkk55 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data-processing practices, Platform features, or applicable legal requirements. When we make material changes to this policy, we will:
- Update the "Effective Date" and "Last Updated" date displayed at the top of this page.
- Post a notice on the Platform's homepage or display an in-app notification informing registered Players of the update.
- Where required by law or where changes are particularly significant, send a direct notification to the email address associated with your Account at least 14 days before the new version takes effect.
Your continued use of the Platform after the revised Privacy Policy comes into effect constitutes your acceptance of the updated terms. If you do not agree with a revised Privacy Policy, you must cease using the Platform and may request account closure by contacting support. We encourage you to review this page periodically to stay informed about how we protect your data.
Minor changes — such as corrections of typographical errors, clarifications that do not alter the substance of the policy, or formatting adjustments — may be made without a formal notification. The version history of this policy is available on request.